Frequently Asked Questions:
1) I need a particular size chuck or bore and I don't see it listed. Can you supply this?
If you tell us what you need, we will make every effort to supply it at the best possible price.
2) Do you accept Credit Cards and Paypal?
Yes, this is a secure site. Please look for the secure lock when checking out.
3) Is my personal information secure?
Absolutely, no information will be sold to a third party.
4) What is your shipping policy?
Products will be processed and ready for shipping usually within the next business day. Most shipments will be processed through FedEx or UPS.
Orders of items that are not in stock, backorders, replacement orders, will be shipped immediately when available.
5) I don't want this after all.
GetMachineTools.COM wants you to be 100% satisfied with your purchase. We will replace, refund, or issue credit on standard stock merchandise in unused condition. Returns must be pre-authorized and returned within 30 days of GetMachineTools.COM original shipping date. Contact us at 410-552-4443 or e-mail us at contactus@getmachinetools.com. Be sure to include your original packing slip (or a copy) or invoice in the package. Shipping must be prepaid. Will not accept C.O.D. shipments. Any claims or discrepancies in the shipment must be made within 5 days of receipt of merchandise. GetMachineTools.COM reserves the right to decline the return or credit of any product deemed misused or non-saleable.
6) My shipment was damaged. What happens now?
Damages, Shortages, and Claims -- Should a shipment arrive visibly damaged, REFUSE THE SHIPMENT and call us at 410-552-4443 or 410-608-3548 to request a replacement. We will immediately initiate a claim with the carrier and a new order for the damaged merchandise. Should you receive an shipment with hidden damage, call 410-552-4443 or 410-608-3548 to advise our office of the damages and we will assist you with your claim and enter a new order for the damaged merchandise if necessary. Keep ALL damaged goods, container and packaging until you are advised to dispose of them. All claims must be reported within 5 business days of receipt of merchandise.
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GetMachineTools.COM
P. O. Box 233
Woodbine, Maryland 21797-9998
Phone: 410-552-4443 or 410-608-3548
